Return Policy

Last updated April 29, 2022

At Manogya Jewels, we take great care to ensure that every order reaches you in perfect condition. If your purchase arrives damaged during transit, we are here to help. Eligible items may be returned for store credit or an exchange, subject to the terms outlined below. Please review our return and exchange policy carefully before initiating a request.

RETURNS

All return requests must be raised within 48 hours of delivery. Items must be unused, in their original condition, and returned with all original tags, labels, packaging, and accompanying accessories, where applicable.

An unedited and uncut unboxing video is mandatory for any claim involving damage during transit. The video must clearly show the package as received, the opening of the package, and the condition of the item upon removal.

Items that do not meet these conditions may not be eligible for a return or exchange.

RETURN PROCESS

To initiate a return or exchange, please contact our customer support team within the specified 48-hour period and provide your order details, a description of the damage, and the unboxing video.

Once your request has been reviewed and approved, our team will guide you through the return process. Please securely pack the item in its original packaging and include your proof of purchase.

Please do not ship an item back before receiving return instructions from our team.

STORE CREDIT & EXCHANGES

Once the returned item reaches our warehouse, our team will inspect it to verify its condition and the reported damage.

Following approval, we will arrange the applicable store credit or exchange. Please allow at least 7 business days from the receipt of the returned item for processing.

Store credit and exchanges are subject to the verification and approval of the return request.

IMPORTANT NOTES

•⁠ ⁠Returns and exchanges are accepted only for eligible items damaged during transit.
•⁠ ⁠The original, unedited unboxing video is mandatory for damage-related claims.
•⁠ ⁠Items must be returned unused, with their original packaging and all accompanying items.
•⁠ ⁠Requests submitted after the stipulated 48-hour period may not be eligible for consideration.

QUESTIONS OR ASSISTANCE

For any questions regarding our Return & Exchange Policy, or to report an item damaged during transit, please contact us at:
Email: enquiry.statementfashions@gmail.com

At Manogya Jewels, we value your trust and are committed to making your shopping experience as delightful as the jewellery you choose.